New Job Opportunity At Dalbit Petroleum (T) Ltd 2020, Assistant Systems Administrator 

Reports To: Systems Administrator

Department: IT Location: Dar Es Salaam 
Job Purpose:

 Provide first level support on all IT user queries on Office Applications, Infrastructure, network and logical access.

 To troubleshooting system issues and monitoring of IT systems.

 Provide first line end-user support to our internal and external clients in a timely manner for both

hardware and software issues.

 Manage service tickets from inception to resolution; providing timely and accurate updates in our service management tool.

 Process IT Service requests according to pre-defined procedures for known issues.

 Escalate incidents to appropriate subject matter experts (both internal and external).

 Ensure effective use of time management and organizational skills to balance workload and

priorities.
 Troubleshoot application and desktop level technologies, with a focus on Microsoft desktop O/S and Office products.

 Document all work and creates operational reference documents in our defined libraries for new resolution workflows.

 Provides excellent customer service by being professional, helpful and patient.

 Ensure timely preventive maintenance of IT equipment.

 Maintain a log of all system pro-active monitoring tools readings.

 Execute the duties of the IT Systems Administrator in the event of his absence.

 Prepare and distribute Monthly report on application availability and incident closure status.

N/A

 Windows Desktop Support

 HW/SW Installation/Troubleshooting

 Support Escalation to Vendors

 TCP/IP Basics

 Cloud Computing Basics

Job Experience:
 Two years of hands-on experience working in an end-user desktop support role or computer
operations environment required.
 Microsoft Office Suite.
 Windows 7, Windows 8, Windows 10.
 Windows Server and 2012 and 2016
 Remote Desktop support
 Azure AD Active Directory Management
 Antivirus and Patch management.
 Advanced printer / peripheral device troubleshooting.
 TCP/IP, DNS and DHCP
 Backup management
 Cloud Computing
 Remote support for handheld smartphones and tablets

Education:
 BSc Degree in computer science or a related discipline.
 Microsoft Certified Professional MCP.
 ITIL certification

Competencies required for this Role
 In-depth knowledge of hardware and software
 Up-to-date knowledge of the latest IT and software trends
 Ability to work well with people
 Strong communications skills
 Excellent organizational skills
 Ability to quickly establish good working relationships with clients
 Willingness to sometimes work unsociable hours
 Patience and logical thinking
 Enthusiasm for continual learning

HOW TO APPLYJob Opportunity At Dalbit Petroleum
Dalbit Petroleum (T) Ltd is an equal opportunity employer and the position is open to all. Qualified
candidates should submit a CV, cover letter and relevant certificates. Only candidates with the
required experience will be contacted. Submissions to be sent to: