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Job Opportunity at I&M Bank, Branch Manager (Arusha)

Branch Manager – Arusha Branch

The incumbent that we are looking for will be in charge of customer retention, branch productivity; enhancing customer service and loyalty; and generating growth through effective customer relationship management in order to achieve the branch’s business target.

Core Responsibilities:

Business Growth:

  • Ensure business growth through marketing of bank products; build and maintain existing and new customer relationships to achieve annual business targets
  • Monitor performance of branch in achieving its overall business target
  • Set targets for the branch business team and monitor performance to ensure the Branch achieves its overall business targets
  • Manage branch’s liability portfolio and cross selling
  • Provide recommendations in the development of new products as well market for the new products up take

Customer Service & Operations:

  • Ensure customer retention by enhancing customer service at the branch level e.g. monitoring of customers’ complaints and transactions, meeting with high net worth clients regularly and maintain personalized relations
  • Respond to Customer related queries as they arise
  • Manage branch’s liability portfolio through pushing for growth of low cost accounts and cross selling
  • Assist in the development of new products as well as push for the new products up take
  • Ensure that branch business practices are compliant to relevant banking laws and regulations, systems and procedures
  • Ensure timely submission of reports such as periodic business, call reports and surprise check reports etc.
  • Implement board/management directives for the branch in an effective and timely manner
  • Overall in charge of staff within department including leave management, training, coaching and mentoring for the business staff
  • Support the Head of Business Development in preparing branch business related budget by providing inputs
  • Attend to audit queries related to Branch business
  • Liaise with respective departments in the bank for efficient and effective administration of the branch

Knowledge & Skills:

  • Knowledge on bank products
  • Strong understanding of banking business
  • Business development skills
  • Sales & Marketing skills
  • Analytical skills
  • Leadership skills
  • Communication skills
  • Strong Relationship Management & Interpersonal skills
  • Problem solving skills

Qualifications & Experience:

Bachelor’s Degree in Business Management, Marketing, Economics, Accounting, Finance or any other related field

At least 5 years of work experience at Senior Officer level in Business Development in a bank; with 3 years’ experience in Branch Operations.


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