IT Specialist At DAI, January 2020

Job Title: IT Specialist 

Job Summary

The IT Specialist will be responsible for oversight of IT needs for LTA’s main Iringa office, including system installations, maintenance, support and technical advice. The IT Specialist is responsible for ensuring that established standards set by the DAI home office are followed and that proprietary project solutions are fully functional, efficient and cost effective. The IT Specialist provides user support and manages relationships with outside System Support Companies (as needed).

Job Description

Responsibilities also include the management and maintenance of LANs (Local Area Networks) in the program’s main office in Iringa, and the district Land Office (DLO), for up to 20 staff. The IT Specialist will ensure that proper backup and restoration procedures are followed, maintain network security (antivirus and communication devices), and that end users have access to shared files, printers and email. When needed, he/she will also be responsible for conducting IT assessments and preparing reports for per home office standards to ensure that appropriate solutions (equipment, software and services) are proposed and provided.

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DAI’s Office of Information and Management Technology (OIMT) will provide training, guidelines and technical support to the IT Specialist. It is the responsibility of the IT Specialist to keep OIMT informed of issues and/or proposed system modifications (hardware and software purchases) via tools provided by OIMT IT Operations team such as request templates, support email address, and the OIMT Technical Approval group email address.

OBJECTIVES AND DUTIES:

The IT Specialist will be responsible for:

a) Local network maintenance and installation (cabling, switches and NIC configuration TCP/IP, NAT, TCP/IP printing, windows network and domain services on TCP/IP);

b) WAN connectivity and maintenance (Internet connection and services, and devices configuration and maintenance);

c) Server and server application maintenance (Hardware integration, Windows 2012 / 2016 server maintenance, Hyper-V, WSUS services, antivirus maintenance and monitoring, backup services);

d) Client computer hardware and application installation, configuration and maintenance (Laptops, Desktops, MS Windows 10 Pro, MS Office Suite, IBM Notes, Office 365 general use and troubleshooting, antivirus installation and troubleshooting);

e) User support and training;

f) Management and supervision of support provided by local companies (ISP or other provides or IT services);

g) Communication with the DAI Home Office OIMT IT Operations team regarding network, system hardware and software changes/issues/updates and user registration, updates and termination;

h) Provide assistance in procurement and evaluation of all technical equipment (including phones, copiers, etc., in compliance with DAI IT Standards and procedures);

i) Administer IP PBX extensions;

j) Maintain IP PBX hardware and phones;

k) Communicate with DAI OIMT IT Operations team regarding implementation of special features on the system;

l) Assist Operations Specialist in properly inventorying IT equipment;

m) Prepare procurement specifications and SOWs for IT procurements per DAI standards;

n) Review all IT procurement requests in TAMIS;

o) Assist Operations Manager and provide advice on annual IT inventory and software audits;

p) Maintain a good knowledge and understanding of all policies and procedures as set forth in the project’s Field Operations Policy Manual and DAI Operations Manual.

q) Other duties as assigned by Chief of Party to assist in the implementation of LTA activities

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QUALIFICATIONS:

a) University Degree in relevant field;

b) Minimum 5 years of relevant experience in IT systems’ administration, maintenance and user support;

c) PC and Server support experience;

d) Knowledge of Windows Server & Windows Client operating systems;

e) Knowledge of Hyper-V visualization platform;

f) Knowledge of Windows network services: AD, DNS, DHCP, WSUS, Print and file sharing;

g) Experience with IBM Notes Client configuration;

h) Experience with Outlook client or Office 365 services;

i) Knowledge of backup and restore services;

j) Physical and logical LAN and WAN infrastructure principles;

k) Communication equipment and VPN services;

l) Good knowledge of smartphones, tablets and their operating systems;

m) No prior legal convictions for fraud or theft and no prior terminations for cause from a prior employer;

n) Demonstrated honesty, trustworthiness, initiative and self-motivation in handling all assigned tasks;

o) Preferably have USAID experience and an understanding of M&E processes, ARC GIS and Data Base Management;

p) Must have English language proficiency, verbal and written.

REPORTING:

The position reports to the Finance and Operations Manager.

The IT Specialist will also need to work closely with the Chief of Party, DCOP and GIS Manager.

How to Apply?

Please manually apply for this job using the details below:

Interested candidates should email a cover letter and their resume to [email protected] with the position name in the subject line by

January 24, 2020.