CRDB Bank PLC is looking for suitable candidates to fill 2 vacant positions of Information System Officers existing in the Department of Information & Communication Technology (ICT) at Head Office, Dar Es Salaam.
The Business Applications Specialist (BAS) is responsible for providing operational support and maintenance of healthcare of business automation applications which includes but not limited to;
SAP SuccessFactors (Cloud-based HRMIS),
SAP ERP (Technical & Functional Modules), SAP FIORI, SAP PO (Process Orchestration),
Back-Office Operations System (Account Opening, Fund Transfers, Card Applications, Chequebook request, KYC Update, Signature Retrieval, etc)
End-to-End Credit Management System (Loan Origination, Rating, Disbursement, Management, Collection ,Write-offs etc)
Customer Relationship Management system (CRM),
Operational Risk Management system (OPRISK),
Document Management System (DMS),
RESPONSIBILITIES FOR THE ROLE
Facilitate automation of new and existing business applications
Ensure infrastructure systems and services are operating at optimal level to ensure business functions, high availability and recoverability
Implement and/or upgrade applications and provide second line support for Production, Disaster Recovery site and Tests environments.
To research and recommend for innovative ideas, and where possible automation for system administration task. Identify approaches that leverage our resources and provide economies of scale
Work with Change/Release Management process stakeholders for successful change execution
Ensure systems performance tuning and results experience and constantly review of application logs to ensure no suspicious alerts of system issues
Daily systems and server’s health checkup (Running processes, CPU utilization, Memory utilization, Load average etc.)
The use of formal issue trackers or ticket management software to track progress on issues until resolution and closure
Respond rapidly to and resolve help desk requests
Monitor the system daily and respond immediately to security or usability concerns
Ensure that backups of all administering applications are being performed daily and are tested on regular basis
Working with vendors in the process of troubleshooting escalated incidents. This may involve gathering technical information requested by them, and discussing and challenging their findings. Be available 24/7 when needed
Participate in appropriate in-service and workshop programs and attend any required meetings
Collaborate with other systems administrator on implementing new sever technologies and new computer technologies
Carry out special tasks at Management’s direction
Define, document, maintain best practices, and support procedures (configuration, operational etc.)
Support and provide guidance to CRDB Bank employees on issues related to business applications
To create, amend and delete/disable system’s user accounts as per requests and procedure
Coordinate with all relevant departments with regards to training and testing on new and existing and upgraded business applications
Receive software fixes from vendor, verify and apply.
KNOWLEDGE, SKILLS,QUALIFICATIONS AND EXPERIENCES REQUIRED FOR THE ROLE
Knowledge of Enterprise Resource Planning Systems
Understanding of Infrastructure technologies including networks, servers and databases
Understanding the core functions of the business unit, policies and procedures of assigned systems
Understanding of application and system architecture concepts
Knowledge of system vulnerabilities and security issues
Reasonable interpersonal, written and oral communication skills.
Ability to respond to help desk requests in a reasonable time
Team player who exhibits effective interpersonal skills with a collaborative style
Ability to create and deliver results in a highly collaborative environment
Minimum Bachelor’s degree in Information Technology or Computer Science or Computer Engineering (or similar).
Information Technology Infrastructure Library (ITIL) best practices
SAP System Administration Certifications is an added advantage
At least 1 year of general ICT Systems support experience in banking environment.
Ability to handle numerous concurrent tasks under time constraints, effectively prioritize and execute tasks in a highly dynamic environment.
Technical interaction with vendors, contractors, and other stakeholders
The deadline for submitting the application is 27 January, 2021