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Information Management Assistant Job Danish Refugee Council January 2020

Employment category: Grade E, level 1
Reporting to: GFD Project Manager 
Technical line manager: Area manager
Unit/department: GFD
Location: Kibondo (Nduta/Mtendeli)
Deadline: 14th January, 2020
Overall purpose of the role: The information management assistant- inter-agency is responsible for supporting the inter-agency GFD feedback mechanism, handling complaints/feedback from the community, managing complaints/feedback to go through the feedback cycle, providing general administrative support to the inter-agency Help desk.

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Responsibilities: (in bullet points)
  • Receive feedback/complaints/request for information from the refugee community at the inter-agency help desk
  • collaborate with other feedback colleagues to ensure timely response is provided to refugees’ complaints, concerns or queries.
  • Assist refugees at the inter-agency help desk as appropriate by providing information, signposting to other agencies, writing referrals to other agencies
  • Accurately record complaints/feedback/requests in the Feedback Database using computerized systems and procedures
  • Ensure accuracy and confidentiality of data and information about complaints and feedback given by refugees and ensure that information is stored safely.
  • Participate in routine feedback sessions with community and/or its leadership structures
  • Participating in other UNHCR /Inter-agency GFD feedback mechanism activities
  • Perform any other duty as assigned by the GFD Project Manager
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Experience and technical competencies: (include years of experience) 

  • At least 2-year experience in working in refugee context
  • At least 1-year work experience in implementing GFD activities or related sector
  • Previous experience in international organizations 
  • Education: (include certificates, licenses etc.) 
  • Bachelor Degree in social sciences, political science, development, law or other related fields
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