Absa Group Limited is listed on the JSE and is one of Africa’s largest diversified financial services groups with a presence in 12 countries across the continent and around 41 000 employees.
We own majority stakes in banks in Botswana, Ghana, Kenya, Mauritius, Mozambique, the Seychelles, South Africa, Tanzania (ABSA Bank in Tanzania and National Bank of Commerce), Uganda and Zambia. We also have representative offices in Namibia and Nigeria, as well as insurance operations in Botswana, Kenya, Mozambique, South Africa, Tanzania and Zambia.
Head of Enterprise Operations and Service Delivery At ABSA Group Limited
Position: Head of Enterprise Operations and Service Delivery
Location: Absa House – ABT
Bring your possibility to life! Define your career with us
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
The Head of Enterprise Operations directs all duties and functions of departments under the role. Plans and accomplishes business objectives in line with overall bank’s strategy. Being a Head of Enterprise Operations, establishes standards for work-related policies and procedures as per Enterprise Management Framework (EMRF).
- The Head of Enterprise Operations and Service delivery is responsible for all daily operations activities in the bank. The person oversees various bank operations and ensures all transactions run smoothly. The person also concentrates on improving the bank customer service record and intervening when problems arise. The Head of Enterprise Operations is Key Risk Owner of all Payments Operations in the bank from Branches, Digital Channels, Internal accounts transactions as well as ATMs transactions.
- Bachelors Degree and Professional Qualifications: Operations Management (Required)