Head of Digital Innovation & Care At Vodacom Tanzania, January 2021, Nafasi Za Kazi Vodacom Tanzania, Jobs In Tanzania 2021, Ajira Mpya Vodacom Tanzania
JOB TITLE: Head of Digital Innovation & Care
- Posting Country: Tanzania, United Republic of
- Full Time / Part Time: Full Time
- Contract Type: Permanent
- The head of Innovation and Care is responsible for leading and managing the digital innovation & Care that delivers end to end digital innovation that is meant to not only improve user experience but also company revenue.
- This role is responsible for recruiting, maintaining and growing appropriate digital applications and solutions as well as improving digital channels for customer touch points.
- To define and execute digital strategies taking innovation as a critical pillar in the digital transformation. Management of P&L for the portfolio while working together with other technology and commercial teams on delivering the relevant digital solutions.
- Drive down operational cost by executing the Vodacom digital strategy in the shortest possible time using the existing digital squad and relevant partners.
- Establish digital Innovation and Care KPIs (dashboard) and reporting tools for continuously improvement in the overall performance of the division/sub function.
- To lead in living the Vodafone spirit way.
Develop a clear roadmap for the care channels (MyVodacom App, web) and other digital channel to align with Vodafone/Vodacom digital strategy.
Must have technical / professional qualifications:
- At least Bachelor’s Degree in Economics Computer Science, Information Systems, Any engineering degree,
- A postgraduate qualification in the above fields is preferred
- Ten or more years of experience in Telecom business, preferably in building and managing large innovation engines
- Five to seven years of leadership responsibilities in large delivery organizations, managing cross-functional teams and/or organization-wide programs, influencing senior-level management and key stakeholders effectively within complex context
- Extensive experience in commercial, Value added and digital services
- Extensive experience in leading innovation functions through digital transformations in complex and dynamic environments, in order to take advantage of digital opportunities and enable digital business outcomes
- Professional experience and knowledge of digital and Telecommunications industries strongly preferred
- Lead and manage the digital Innovation organization and Care program portfolio
- Enable the digital vision by leading Commercial and technical delivery aligned with the digital vision, strategy, and objectives
- Facilitates and empowers teams in achieving high performances in Innovation Solution delivery, ensuring quality standards are achieved
- Establish an Innovation culture of passion for new products and services while relentless improvement to the digital society
- Direct recruitment, capacity, performance and finances for the digital Innovation and care
- Manage sourcing strategy and strategic vendor/partner relationships to achieve goals of innovation, speed and efficiency in a very cost effective way
- Modern Marketing Leadership
- Data Flow and Decisioning
- Digital Marketing Analytics
- Always on Marketing