Logistics Manager At Jassie & Co Ltd, July 2020

Director Of Rooms At Mount Meru Hotel, July 2020

Director Of Rooms Job vacancy at Mount Meru Hotel Arusha Tanzania

JOB TITLE: Director Of Rooms

Education and Certifications

  • Diploma in Hospitality & Tourism Management
  • Ideally Bachelor’s degree in Hospitality Management
  • OPERA Property Management System software certified, will be an advantage


  • Extensive Rooms Experience in Hospitality operations within an international hotel brand
  • Minimum 5 years of relevant experience in a managerial position of Front Office/Housekeeping
  • Strong technical skills in all Microsoft Office applications and PMS system
  • Experience in East Africa is an advantage
  • Excellent communication skills both written and spoken in English
  • Knowledge of a second language will be an asset
  • Understanding of Revenue Management processes
  • Proven experience with a wide variety of productivity and business software
  • Demonstrated experience in handling complex situations

Recommended For you 

Knowledge, Skills and Abilities

  • Prepares the budget and forecast for Rooms Division and Capital Expenditure budget
  • Ensures that the annual Rooms budgets, monthly and weekly forecasts accurate
  • Ability to effectively coordinate and manage tasks and priorities
  • Conduct daily walk through to ensure standards, cleanliness together with all policies and procedures are adhered in front and heart of the house areas
  • Coordinates with Revenue and Sales team to maximise room occupancy, rate and profits
  • Reviews and monitor direct expenses in all departments and be able to explain differences
  • Develops an operational strategy aligned with the business strategy and leads its execution
  • Reviews and audits expenses and manage revenue targets
  • Reviews reports and monthly P&L to determine operations performance against budget
  • Coaches and supports the team to effectively manage occupancy, rate and expenses
  • Adheres to and promote the Health & Safety policies to ensure a safe work environment
  • Manages all operational tasks including their delegation and follow-up
  • Ability to effectively coordinate and manage tasks, ensuring high time management
  • Ensures clear communications with all other department heads
  • Regularly schedule and attend departmental meetings and training sessions
  • Possess and excellent attention to detail, analyse issues and identifies improvements
  • Emphasises guest satisfaction during departmental meetings and focuses on continuous improvements
  • Uses personal judgment and expertise to enhance the customer experience
  • Maintains a high profile in the day to day Rooms Division operation
  • Ensures that the morale of all colleagues is high and as a result, productivity is high
  • Develops strong teams through active involvement in the operations and the development and support of a continually evolving team
  • Ensures that the morale of all colleagues is high and as a result, productivity is high
  • Being knowledgeable of information on the hotel and surrounding area
  • Be self-motivated and proactive going beyond the call of duty
  • Ability to offer personalised service to every guest
  • Trustworthy and discrete with a high degree of personal integrity and positive attitude
  • Develops and maintain positive working relationships; support team to reach common goals
  • Performs other reasonable job duties as requested by General Manager
  • Ability to work days, nights, weekends and holidays when required by the business


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