Director Of Rooms Job vacancy at Mount Meru Hotel Arusha Tanzania
JOB TITLE: Director Of Rooms
Education and Certifications
- Diploma in Hospitality & Tourism Management
- Ideally Bachelor’s degree in Hospitality Management
- OPERA Property Management System software certified, will be an advantage
Experience
- Extensive Rooms Experience in Hospitality operations within an international hotel brand
- Minimum 5 years of relevant experience in a managerial position of Front Office/Housekeeping
- Strong technical skills in all Microsoft Office applications and PMS system
- Experience in East Africa is an advantage
- Excellent communication skills both written and spoken in English
- Knowledge of a second language will be an asset
- Understanding of Revenue Management processes
- Proven experience with a wide variety of productivity and business software
- Demonstrated experience in handling complex situations
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Knowledge, Skills and Abilities
- Prepares the budget and forecast for Rooms Division and Capital Expenditure budget
- Ensures that the annual Rooms budgets, monthly and weekly forecasts accurate
- Ability to effectively coordinate and manage tasks and priorities
- Conduct daily walk through to ensure standards, cleanliness together with all policies and procedures are adhered in front and heart of the house areas
- Coordinates with Revenue and Sales team to maximise room occupancy, rate and profits
- Reviews and monitor direct expenses in all departments and be able to explain differences
- Develops an operational strategy aligned with the business strategy and leads its execution
- Reviews and audits expenses and manage revenue targets
- Reviews reports and monthly P&L to determine operations performance against budget
- Coaches and supports the team to effectively manage occupancy, rate and expenses
- Adheres to and promote the Health & Safety policies to ensure a safe work environment
- Manages all operational tasks including their delegation and follow-up
- Ability to effectively coordinate and manage tasks, ensuring high time management
- Ensures clear communications with all other department heads
- Regularly schedule and attend departmental meetings and training sessions
- Possess and excellent attention to detail, analyse issues and identifies improvements
- Emphasises guest satisfaction during departmental meetings and focuses on continuous improvements
- Uses personal judgment and expertise to enhance the customer experience
- Maintains a high profile in the day to day Rooms Division operation
- Ensures that the morale of all colleagues is high and as a result, productivity is high
- Develops strong teams through active involvement in the operations and the development and support of a continually evolving team
- Ensures that the morale of all colleagues is high and as a result, productivity is high
- Being knowledgeable of information on the hotel and surrounding area
- Be self-motivated and proactive going beyond the call of duty
- Ability to offer personalised service to every guest
- Trustworthy and discrete with a high degree of personal integrity and positive attitude
- Develops and maintain positive working relationships; support team to reach common goals
- Performs other reasonable job duties as requested by General Manager
- Ability to work days, nights, weekends and holidays when required by the business
