Airtel Tanzania PLC Job, Network Optimization and Quality Manager

Responsible to Direct and Oversee the 2G/3G & 4G network planning and optimization of the physical in-country 2G/3G & 4G networks for Airtel Tanzania, in conjunction with the Strategic Partners to achieve Network Coverage and Quality leadership, and to guarantee that the network is scalable while ensuring a world class customer experience and meet benchmarked Key Performance Indicators (KPIs)

Responsibilities

1. Drive Network Quality strategy formulation, implementation and provide strategic leadership and direction to the Networks Quality functions within Airtel as well as the MS partners’ Organizations.

• Monitor Network Quality parameters i.e. Key Performance Indicators (KPI’s
• Ensure standardization of the network quality processes for consistent customer experience and plus one network over and above competition
• Competition Benchmarking and cascade good practices to Network teams
• Leverage on the best in class models and frameworks deployed for servicing current and projected customer base, ensuring coverage maximization and capacity optimization
• Ensure accurate and timely MAPA generation, MIS reporting as well as network quality reports to OPCO & Group management.
• Drive the collection of business inputs, technical utilization trends and forecast
• Ensure teamwork and collaboration across all business units within the value chain

2.Key partner and stakeholder management

• Manage high level relationships with key stakeholders including governmental and non-governmental agencies, internal business leaders, strategic outsourced partners, and technology partners to achieve partner engagement.
• Review partner performance to ensure on-time, efficient  and accurate delivery
• Establish and enhance quality of relationship with Strategic Partners by consistent tracking, monitoring and feedback from Strategic Partners.

3.Governance and performance monitoring of Country operations

• Direct, monitor and review functional QoS teams  accross the country. These include but are not limited to network optimization, network changes, expansion, benchmarking and other related operations.
• Closely collaborate with Anglophone OPS and Quality heads  – Africa for leveraging on common synergies with  other OPCOs in Africa for ensuring high Networks standards across these regions

4.Ensure capability development of the team and improved engagement

• Build capabilities in the organization for scale and complexity by putting in appropriate technical talent and development Programme
• Develop a bench strength of future leaders through coaching, mentoring and guidance
• Establish performance expectations and resource allocations consistent with short and longer term plans
• Review subordinate performance and recommend appropriate rewards and recognition

5.Customer Experience

• Achieve customer delight and experience on network performance
• Monitoring Voice of Customer, Complaints and Inputs from other sources/survey results.
• Support special business needs in the market to achieve the specific market targets as on need

Qualifications

• Bachelor of Engineer degree (communication, electronics, or related fields )
• 5-8 years of experience in Mobile Telecom Industry
• Minimum 5 years management experience in Network Performance /Optimization/Planning/O&M
• Sound knowledge of Mobile Network Planning and Optimization
• Good knowledge of core network and transmission network
• Good knowledge of network operations
•  Analytical, statistical and Presentation skills
•  Planning Skills
•  People Management Skills
• Business awareness

Other Behavioral requirements

• Ability to innovate and deliver value to business at multiple levels
• Ability to manage an outsourcing partners to deliver business solution
• Ability to motivate and lead
• Integrity
• Building and nurturing partnerships
• Delighting the customer
• Facilitating change and innovation
• Excellent communication skills

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